Terms of service.

These Terms of Service (“Terms”) form a legally binding agreement between you and Lulume (“we”, “us”, “our”) governing your access to and use of the Lulume platform, including our website, mobile interfaces, and any related services (collectively, the “Platform”).

By creating an account or using the Platform in any way, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

You must be at least 13 years old to use Lulume. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. We do not knowingly collect personal information from children under 13.

By using the Platform, you represent that you are not prohibited from receiving services under applicable law — including any jurisdiction that has restricted or banned your access.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Choose a strong password and do not share it with anyone. Notify us immediately at support@lulume.com if you suspect unauthorised access.

You may not create accounts using automated means, impersonate any person or entity, or create multiple accounts to evade a ban or circumvent restrictions. Each person may hold one active account.

Your account handle (username) must not be obscene, offensive, or infringe on another person’s rights. We may require you to change a handle that violates these requirements.

4.1 — Ownership

You retain ownership of the content you create and post on Lulume — including place descriptions, photos, journals, lists, and comments (“User Content”). We do not claim ownership of your content.

4.2 — Licence to Lulume

By posting content on Lulume, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, host, store, display, reproduce, modify (for formatting purposes only), and distribute your content in connection with operating and improving the Platform. This licence ends when you delete your content, except where your content has been shared by other users (e.g. saved to their journals) or where deletion is technically impractical.

4.3 — Content standards

All content must comply with our Community Guidelines. You are solely responsible for the accuracy and legality of the content you post. You represent that you have all necessary rights to post your content, including any photos.

4.4 — Prohibited content

You must not post content that:

• Is illegal, defamatory, fraudulent, or deceptive
• Infringes any third-party copyright, trademark, or other intellectual property right
• Contains nudity, sexual content, or graphic violence
• Harasses, threatens, or harms any individual or group
• Promotes illegal activity, violence, or terrorism
• Contains malware, viruses, or other harmful code
• Is unsolicited commercial advertising (spam)
• Violates any person’s privacy, including sharing personal data without consent

We reserve the right to remove any content that violates these Terms or our Community Guidelines, without notice. We will generally notify you when content is removed unless doing so would compromise an investigation or is otherwise impractical.

We may suspend or permanently terminate your account if you repeatedly violate these Terms, engage in abusive behaviour, or if we determine (in our sole discretion) that your continued use poses a risk to the Platform or its users. If your account is terminated for cause, you may not create a new account without our explicit permission.

You may delete your account at any time from your profile settings. Upon deletion, your public content may remain visible for a short period while caches clear. Content shared by others (e.g. your places saved in another user’s journal) may persist.

The Lulume name, logo, design system, software, and all related materials are owned by or licensed to Lulume and protected by applicable intellectual property laws. Nothing in these Terms grants you the right to use our branding, trademarks, or proprietary content except as expressly permitted in our press guidelines.

You may not copy, reverse-engineer, decompile, or create derivative works of the Platform or its underlying software.

The Platform uses third-party services to operate, including Supabase for data infrastructure and storage, and mapping tile providers. These services have their own terms and privacy policies that govern their use of data. We are not responsible for the practices of these third-party providers.

Links to external websites within user-posted content are not endorsements by Lulume. We are not responsible for the content, privacy practices, or availability of any third-party website or service.

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses. We do not verify the accuracy of user-posted place information — always exercise your own judgement when visiting places discovered on Lulume.

To the maximum extent permitted by applicable law, Lulume and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, revenue, or goodwill — arising out of or related to your use of or inability to use the Platform.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the greater of (a) the amount you paid to use the Platform in the twelve months before the claim or (b) PHP 1,000.

Some jurisdictions do not allow limitation of certain damages, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless Lulume and its affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Manila, Philippines.

If you are located in the European Union, you may also have the right to bring disputes before your local courts or applicable supervisory authority.

We may update these Terms from time to time. When we make material changes, we will notify you by posting a notice on the Platform or sending an email to the address on your account at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Platform and may delete your account before the effective date.

For legal enquiries related to these Terms:

See also: Privacy Policy · Community Guidelines